Cannot get webcam to work for zoom meetings - HP Support Community - .Zoom Camera Not Working on Lenovo laptop? (7 Quick solutions to fix it)
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If Zoom is not detecting your camera, it could be due to a few reasons:. Some Lenovo PCs have known compatibility issues with Zoom , which require a specific fix.
Zoom also has compatibility issues with macOS Make sure to test your Zoom camera before you join a meeting to make sure others will be able to see you. Follow these steps in order to get your camera working in Zoom:. Make sure your camera is connected and turned on. If you use an external webcam for Zoom, check the connecting cable for damage, and try connecting it to a different USB port if possible. For wireless webcams, check your Bluetooth settings and make sure the device's battery is charged.
Make sure your camera is selected in Zoom. During a meeting, select the up arrow next to the camera icon and make sure the desired webcam is chosen. If the camera icon has a line through it in your Zoom window, select the icon to enable your camera.
Close other programs that can access your camera. Other software could be competing with Zoom for your webcam. Check your device settings. Go to the camera settings on your device to make sure it's not disabled. However, there is a smart tip that can fix most of your webcam issues, with Zoom, and other apps that use your camera. The advice is to close down all the other apps that may interfere with your webcam.
Apps like Skype, Facetime, WhatsApp, etc. Most likely, they are running in the background, and perhaps they are among startup programs on your device. If these apps are persistent, shut them down forcefully.
For example, on Windows, you can use the Task Manager to end their processes. My name is Paloma B. I understand that your webcam is causing problems with the zoom. What version of zoom are you using? What is your webcam model? This problem should probably be some incompatibility of the zoom with your webcam, as the error does not occur in the windows camera application.
You mentioned that you noticed this after updating the webcam driver, try to roll back the drive please and check if this occurs.
Select Device Manager; 3. In Cameras, right-click on your webcam, and go to the properties option; 4. Navigate to the Driver tab and click on the Revert Driver button, if available; 5. If the button to reverse is not available, click Uninstall Device; 6. Restart the computer; 7. Access the webcam manufacturer's website, whether integrated with the notebook or USB and download the most current driver.
Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. All forum topics Previous Topic Next Topic. New member. Message 1 of 2. HP Recommended. Operating System: Microsoft Windows 10 bit. Hello, I've read through all of the guides on the automated messages, but I need more assistance.
Maia T. Tags 2. HP Support Agent. Message 2 of 2. Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue: Step 2: Close conflicting applications Make sure that other programs or applications that use the webcam are completely closed or not in use.
Step 3: Restart the computer to correct webcam problems The webcam might be associated with another software program or not responding. If restarting the computer does not correct this problem, continue troubleshooting.
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Recently a problem has arisen where my camera does not work properly on zoom, but if I go to the camera app it works fine. When I'm on zoom my camera is black and white, and sometimes it gets so dark that you cant even see me. This has happened before, and it went away for a while, but now just a few days ago it came back.
I think a camera driver update MAY have caused this, as I noticed this first around the time when I had a handful of driver updates. Does zoom just need to update to this new driver update, or is it a glitch, and if so how can I fix it? Was this reply helpful? Yes No. Sorry this didn't help.
Even I am facing similar issue. Camera working independently and with google meet app. But with zoom app it is showing a black background. I tried the steps you have mentioned still not working.
Can you please help. I have tried reinstalling the zoom app and several methods in several forums. Worked for me. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. Thanks, Max. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
I have the same question Report abuse. Details required :. Cancel Submit. Paloma Bianchini Independent Advisor. Hello, how are you? Welcome to the Microsoft community! My name is Paloma B. I understand that your webcam is causing problems with the zoom.
What version of zoom are you using? What is your webcam model? This problem should probably be some incompatibility of the zoom with your webcam, as the error does not occur in the windows camera application. You mentioned that you noticed this after updating the webcam driver, try to roll back the drive please and check if this occurs.
Select Device Manager; 3. In Cameras, right-click on your webcam, and go to the properties option; 4. Navigate to the Driver tab and click on the Revert Driver button, if available; 5.
If the button to reverse is not available, click Uninstall Device; 6. Restart the computer; 7. Access the webcam manufacturer's website, whether integrated with the notebook or USB and download the most current driver. Install the webcam again to test. I await news. If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users. We will always be available for whatever you need! Thanks for your feedback. How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site. KiranC P. In reply to Paloma Bianchini's post on November 18, Hi Even I am facing similar issue.
In reply to KiranC P's post on March 8, This site in other languages x.
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